CJAM mediators are here to help you work through a disagreement or conflict. Mediation helps disputing parties communicate and understand their concerns and needs in a situation, identify and consider possible solution options, reach a mutually agreeable solution verbally or in a written agreement. A mediator has no decision-making authority. Unlike a judge or an arbitrator, a mediator does not decide what is right or wrong or make suggestions about ways to resolve a problem. Mediation is based on the voluntary cooperation and good faith participation of all parties. Although participation in some mediation programs may be mandatory, reaching agreement is always voluntary.